Community Engagement Leader

2 days ago

Davao City, Davao, Philippines beBeeCommunity Full time $80,000 - $124,000
Job Overview

We are seeking a skilled Community Engagement Manager to lead our community efforts and promote engagement communication strategies.

Role Summary

The successful candidate will act as a stakeholder for both the community member experience and business needs related to community satisfaction, consolidation, and growth. They will work closely with cross-functional teams to ensure that approved procedures are followed when communicating with contributors.

Key Responsibilities:
  • Promote relevant and adaptable strategies to lead, coordinate, and monitor community communications
  • Liaise with Technology Development, Delivery, and Marketing departments to provide requirements and follow-up on deliveries
  • Set and manage community members' expectations while improving the community experience
  • Follow sourcing strategy to reach project targets based on past data and research
  • Perform root cause analysis for community escalations and propose corrective actions
  • Prepare material for presentations regarding community insights for internal and external customers
  • Implement strategies for building and maintaining a large, engaged community
  • Closely collaborate with cross-functional teams to identify and manage goals
  • Participate in the onboarding process for newcomers and serve as a point of contact for all community engagement processes
  • Identify and track relevant community KPIs
  • Plan and organize community satisfaction surveys, converting results into actionable insights
  • Review delivery communication KPIs and workflows, making adjustments as necessary
Requirements – Skills and Qualifications:
  • Exceptional communication skills with the ability to communicate project updates verbally and in writing
  • High-level interpersonal and relationship-building skills with the ability to interact with stakeholders from all levels of the organization
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills with the ability to analyze situations and plan solutions
  • Excellent coordination and resource planning skills
  • Proficiency and experience with online platform development stages, collecting requirements, and testing
  • Ability to work independently and proactively flag possible risks in assignments and identify solutions
  • Established competency in using business applications and collaboration tools, including Microsoft suite and Google Workspace products
Qualifications and Experience:
  • Minimum Bachelor's Degree or equivalent
  • Minimum 7 years of prior experience in vendor management, sourcing, crowdsourcing, talent acquisition, or ATSs development for communities
  • Experience working in a multinational/multicultural virtual working environment
  • Experience working in a cross-functional/matrix organization
  • Demonstrated business English language proficiency
Preferred Requirements:
  • Strong experience in customer service-focused positions
  • Fluency in a language other than English
About Us:

Our company is a global data collection and labeling platform combining technology with a diverse network of over one million contributors, scientists, and engineers. We offer secure and reliable AI services for exceptional structured data and customer experiences.

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