Senior Technical Solutions Architect

2 days ago

Taguig, National Capital Region, Philippines beBeeSolutionsConsultant Full time $60,000 - $80,000
Job Title: Solutions Consultant

Job Description:

We are seeking an experienced and skilled Solutions Consultant to join our team. As a key member of our Revenue Operation Department, you will be responsible for engaging with customers, understanding their requirements and pain points, and providing creative technical solutions that meet their needs.

Responsibilities:
  1. Engage in functional & technical discussions with customers, understanding their requirements and pain points.
  2. Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  3. Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
Sales & Customer Success Support:
  1. Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
  2. Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  3. Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Knowledge Sharing & Best Practices:
  1. Stay updated on best practices and product knowledge, sharing insights with internal teams.
  2. Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation & Travel:
  1. Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  2. Address technical questions and follow up on pending issues.
Continuous Development:
  1. Invest in personal and professional growth, expanding your technical skills and product knowledge.
Required Skills and Qualifications:
  1. Minimum 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.
  • Strong understanding of product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
Benefits:
  • Competitive compensation package.
  • Generous time off and health and wellness programs that offer choice and flexibility.
  • Remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you.
  • Comprehensive benefits package, including health care coverage, education reimbursement, and retirement plan.
Our Mission and Values:
  1. Ensure the integrity of global education and meaningfully improve learning outcomes.
  2. Customer-centric approach, putting educators and learners at the center of everything we do.
  3. Passion for learning and continuous growth.
  4. Integrity as the heartbeat of Turnitin.
  5. Action and ownership, empowering teammates to make decisions.
  6. One team, breaking down silos and collaborating effectively.
  7. Global mindset, respecting local cultures and embracing diversity.

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