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Customer Service Specialist
2 weeks ago
About MCI
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a highly motivated and experienced Sales and Retention Specialist to join our team. The ideal candidate will have experience in retail sales, as well as inbound sales and retention skills. This individual will be responsible for promoting products and services to new and existing customers, as well as retaining current customers through excellent customer service.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Job Responsibilities:
- Customer Interaction: Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
- Relationship Building: Build and maintain positive customer relationships by actively listening and empathizing with their needs.
- Sales and Promotion: Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
- Product Knowledge: Educate customers on product features, benefits, and promotions to drive sales.
- Retention Strategies: Implement effective retention strategies to ensure customer loyalty and reduce churn.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing customers.
- Issue Resolution: Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.
- Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.
