Process Design Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeDesign Full time ₱2,000,000 - ₱3,500,000

Join us to apply for this role at a leading telecom company

This is an exciting opportunity for an experienced professional looking to make a difference in process design and customer experience.

We are seeking a Process Design Specialist to join our team, someone who can define end-to-end processes and map them to customer experiences it supports. The ideal candidate will primarily be responsible for orchestrating necessary meetings, workshops and ideation sessions to align all process stakeholders and ensure each understands their role and contribution in delivering the end-to-end process.

The successful candidate will spearhead improvement efforts to ensure desired customer experiences, customer success measures and process metrics are achieved and delivered.

  • Responsibilities / Outputs
  • Develop process architecture standards to bring consistency to process solutions including but not limited to - Policy, Standards, Process, Roles and Accountability, Automation, Inter-process linkages, Control Objectives, Metrics/KPIs and Maturity guidelines
  • Define end-to-end process (level 3) and supporting activities (level 4) mapped to specific customer experience being supported with alignment to process owner to ensure acceptance of accountability and KPIs and metrics

As a Process Design Specialist, you will work closely with process owners to develop and maintain process blueprints, aligned with process models; to operate as guidebook for future process development requirements; and book of record for implemented process improvements

You will facilitate workshops to gather input on process roadmaps to gain input and development support from various process practitioners and management

Synthesize output from workshop sessions to come up with service blueprint

Test and validate process blueprints developed into prototypes with process community to solicit input and expertise

Conduct periodic health checks against process blueprint to assess the integration of previous process change into BAU operation to measure actual benefit realization from improvement releases

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Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesTelecommunications

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