Process Specialist

2 days ago

Taguig, National Capital Region, Philippines CRIF Full time $80,000 - $120,000 per year

COMPANY DESCRIPTION

About CRIF

CRIF is a global leader in credit bureau, business information, and credit risk solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth.

Headquartered in Itay with more than 6,000 professionals worldwide, we operate in 39 countries across four continents. We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

JOB SUMMARY:

The Process Specialist plays a key role in analyzing, designing, and optimizing business processes to improve efficiency, quality, and performance across the organization. This position involves close collaboration with cross-functional teams to identify process gaps, implement solutions, and ensure compliance with company standards and industry best practices. The ideal candidate is detail-oriented, analytical, and proactive in driving continuous improvement initiatives.

KEY RESPONSIBILITIES:

These essential functions of the position include but are not limited to:

  • Analyzed, documented, and optimized end-to-end business processes across multiple departments to improve efficiency, reduce costs, and support strategic goals.
  • Collaborated with department heads to identify process gaps, recommend solutions, and implement best practices aligned with organizational standards.
  • Developed and maintained comprehensive process manuals, standard operating procedures (SOPs), and flowcharts to ensure process consistency and compliance.
  • Supported internal and external audits by providing process documentation, compliance reports, and corrective action plans when necessary.
  • Led process improvement initiatives using Lean Six Sigma and Kaizen methodologies, resulting in measurable performance enhancements.

OTHER TASKS:

As part of the ISMS CORE team, his/her responsibilities and authorities are the following:

  • Identification of critical processes in the department that impacts information security
  • Identification of issues, challenge, risks in the department & processes
  • Creating process documentation covering SOPs, policies, form/template etc. as required
  • Completing risk assessment and identification of risk treatment options /controls in consultation with the appointed ISMS Manager
  • Maintaining master repository of document and records
  • Ensuring implementation and compliance with all the processes as per documented system are requirements of the ISO standard
  • Identification and resolution of non-conformities in the processes
  • Participating in the internal audits conducted by the organization
  • Ensuring prompt and effective actions against internal audit/certification audit findings
  • Ensuring continual improvement of the information security management system in the department.
  • Investigate information security-related procedures and controls in order to assess their suitability and effectiveness
  • Report finding to relevant management
  • He/she is working closely with the appointed Information Security Manager (ISM)/DPO
    .

REPORTING RELATIONSHIP

  • Quality Assurance Manager/DPO

WORKING CONDITION:

  • The employee will be working in a Hybrid working set up

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