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Service Management Governance Expert
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We are seeking a seasoned Service Management Governance Lead to spearhead the strategic direction and operational execution of our service management practices. The ideal candidate will possess a strong educational background in computer science, software engineering, or a related field and have 4 years of experience in Service Management Governance.
Responsibilities include leading the non-production environment support team, overseeing service management for non-production environments, and providing Level 2/Level 3 support for non-production environments.
Key Skills and Qualifications- Strong expertise in Service Management, specifically within ITIL frameworks.
- Proficient in change management and incident management processes.
- Analytical skills for problem investigation and root cause analysis.
- Experience in agile delivery methodologies such as Scrum and/or Kanban.
- Upon regularization, employees receive 30 paid leaves per year.
- Upon regularization, HMO is provided for employees and their dependents worth P150,000.
