Technical Support Expert

1 week ago


Pasig, National Capital Region, Philippines Wisetech Global Limited Full time

About the Team:

Our Global Product Support (GPS) team is a collaborative and dynamic environment where talented professionals come together to provide exceptional support and resolution to our customers' technical problems. As a Technical Support Expert, you will play a crucial role in delivering top-notch service to our clients, working closely with your colleagues to ensure seamless support for our customers.

The ideal candidate will have a minimum Level 2/3 Product Support experience in software management required, with ITIL knowledge being a bonus. Experience in triage management and conducting incident investigations is also highly desirable. You will be adept in monitoring and managing critical outages and major incidents, with a demonstrated commitment to continuous learning and process improvement.

We offer a comprehensive benefits package, including competitive remuneration, flexible work arrangements, and opportunities for development through LinkedIn learning, PluralSight, and Coursera subscriptions. Join our team today and contribute to transforming technology for global trade



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