Technical Resolution Expert

2 weeks ago


Pasig, National Capital Region, Philippines Optum Full time
Role Description

This is a unique opportunity to join our dynamic team as a Technical Resolution Expert. In this role, you will provide expert-level technical support and resolution to complex issues, working closely with customers and internal stakeholders to deliver high-quality solutions.

About You

We are looking for someone with a strong technical background, excellent communication skills, and a proven ability to analyze and troubleshoot complex technical issues.

Key Responsibilities
  • Provide expert technical support and resolution to complex issues.
  • Analyze and troubleshoot system issues to ensure efficient resolution.
  • Develop and maintain knowledge of technical systems and software to stay current with industry trends.
  • Collaborate with cross-functional teams to drive business outcomes and improve customer satisfaction.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years of experience in desktop support technology field.
  • Proven track record of delivering high-quality technical support and resolving complex issues.
  • Excellent communication and problem-solving skills.
Company Benefits

At Optum, we offer a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Our company culture values diversity and inclusion, and we strive to create an environment where everyone feels valued and empowered to succeed.

Join our team and contribute to our mission to help people live healthier lives.


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