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Renewable Energy Support Expert

3 weeks ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time
Renewable Energy Support Expert

iSupport Worldwide is seeking an experienced Renewable Energy Support Expert to join our team.

The successful candidate will provide comprehensive support to our clients and customers, ensuring seamless execution of solar system design, installation, and technical solutions.

The key responsibilities of this role include:

  • Delivering technical support via phone, email, or internal case management systems.
  • Managing pre-sales, sales, and after-sales concerns in the renewable energy sector.
  • Facilitating system solutions and connections between dealers and customers.
  • Diagnosing and resolving hardware and software issues related to solar systems.
  • Supporting post-sales activities, including installation guidance and troubleshooting.

The successful candidate will possess:

  • Strong technical knowledge of renewable energy systems.
  • Excellent communication and interpersonal skills.
  • Ability to explain complex technical concepts to both technical and non-technical individuals.
  • Analytical and problem-solving skills with attention to detail.
  • Proficiency in Microsoft Office Suite and the ability to learn new hardware and software systems quickly.