Unlock Your Potential as a Senior Staffing Executive
2 weeks ago
Key Responsibilities - Generate schedules in alignment with business needs to ensure superior customer satisfaction.
- Adjust schedules according to real-time scenarios and provide overtime requirements or voluntary time off for efficient staffing.
- Monitor queues in real-time, documenting and communicating agent activity across multiple lines of business.
- Publish Intraday and other relevant reports ensuring accuracy and timeliness of data.
- Mid-level
- Full-time
- Talent Development
- Business Consulting
Achieve Business Growth by Optimal Resource Allocation
This role involves generating work schedules that meet business objectives while maintaining high-quality service standards. The ideal candidate will possess strong analytical skills, be able to adapt quickly to changing scenarios, and effectively communicate with team members.
Responsibilities include:
- Developing and implementing optimized workforce scheduling strategies to drive business performance.
- Collaborating with cross-functional teams to identify resource gaps and develop solutions.
- Analyzing data to inform scheduling decisions and continuously improve process efficiency.
Meet the Challenge
We are seeking an experienced Senior Staffing Executive to join our team. If you have a passion for talent development and a proven track record of achieving business growth through optimal resource allocation, we encourage you to apply.
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