Customer Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeAdvocate Full time $45,000 - $60,000
Product Advocate Opportunity

We are seeking a skilled Product Advocate to deliver exceptional customer experiences by leveraging product expertise and strong communication skills.

The ideal candidate will troubleshoot and resolve customer issues, optimize support processes, and contribute to our values-driven culture.

This role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Job Description
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
Key Responsibilities
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
Required Skills and Qualifications
  • Proficient in technical troubleshooting and bug triage support.
  • Experience with operating systems, particularly Windows and Mac OS.
  • Ability to perform software troubleshooting for various applications.
  • Familiarity with triage support and bug tracking.
  • Excellent communication skills, both verbal and written, with a focus on customer service.
  • Minimum proven experience of 2 years in at least one entry-level tech support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
What We Offer

A culture of continuous improvement.

Opportunities for growth and development.

Collaborative and dynamic work environment.

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