
Disaster Relief Customer Service Representative
14 hours ago
This is a temporary, remote position contingent on disaster relief needs.
The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.
Candidates accepted for this role will be contacted via email and text as needed. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.
Responsibilities:- Assist customers with inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalate dissatisfaction to proper channels
- Must be at least 18 years old
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office Suite
- Basic understanding of Windows OS
- High reliability, good attendance, and punctuality
- Ability to evaluate, troubleshoot, and follow up on issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced, changing environment
- Excellent interpersonal skills and relationship-building ability
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