Vehicle Repair Coordinator

5 days ago


Baguio City, Cordillera, Philippines Laus Group Full time

This role supports the service department in its daily operations by attending to customer service requirements, thereby contributing to the attainment of LausGroup's corporate objectives and vision.

Job Requirements
  1. Prepare and submit job estimates to the Service head, and then allocate jobs to contractors.
  2. Develop a checklist of vehicles requiring repair and painting services.
  3. Inspect all body-repaired and repainted vehicles to ensure quality control standards are met.
  4. Estimate costs and completion times, settle customer accounts, and recommend additional services offered by the Service Department.
  5. Document repair order changes and communicate the need for additional or unforeseen services and associated costs to customers.
  6. Coordinate activities to ensure repair work is completed efficiently and on schedule.
  7. Verify that time ticket information is accurate and complete to optimize technician productivity, minimize customer delays, and reconcile repair services.
  8. Recommend improvements to the Service Head to enhance BP operations continuously.
Competencies
  1. A Mechanical Engineer with a valid license is desirable.
  2. The successful candidate should possess significant work experience.
  3. Familiarity with Microsoft-based applications and the Internet is essential.
  4. The individual must demonstrate strong customer orientation.
  5. A valid professional driver's license is mandatory.


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