Client Services Representative

5 days ago


Baguio City, Cordillera, Philippines Laus Group Full time

This position aims to support the service department in its various functions by addressing customer service needs, thereby contributing to the realization of LausGroup's corporate goals and vision.

Responsibilities
  1. Prepare and submit job estimates to the Service head, and then allocate jobs to contractors.
  2. Create a comprehensive list of vehicles needing repair and painting services.
  3. Perform a thorough examination of all body-repaired and repainted vehicles to ensure quality control standards are met.
  4. Evaluate costs and completion times, settle customer accounts, and recommend additional services provided by the Service Department.
  5. Record repair order changes and explain the necessity for additional or unforeseen services and related costs to customers.
  6. Coordinate activities to guarantee that repair work is completed effectively and within the scheduled timeframe.
  7. Validate that time ticket information is precise and complete to maximize technician efficiency, reduce customer wait times, and reconcile repair services.
  8. Propose enhancements to the Service Head to continually improve BP operations.
Required Qualifications
  1. A certified Mechanical Engineer would be an advantage.
  2. The ideal candidate should have substantial work experience.
  3. Proficiency in utilizing Microsoft-based applications and the Internet is obligatory.
  4. The individual must exhibit strong customer focus.
  5. A current professional driver's license is required.


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