Service Advisor

5 days ago


Baguio City, Cordillera, Philippines Laus Group Full time

This position plays a crucial role in supporting the service department's functions and objectives by attending to customer service needs, thereby contributing to the attainment of LausGroup's corporate mission and vision.

Key Responsibilities
  1. Submit job estimates to the Service head, and award jobs to contractors accordingly.
  2. Prepare a comprehensive checklist of vehicles for repair and painting services.
  3. Carefully inspect all body-repaired and repainted vehicles to ensure quality control standards are met.
  4. Estimate costs and completion times, settle customer accounts, and suggest additional services offered by the Service Department.
  5. Document repair order changes and explain the need for additional or unanticipated services and associated costs to customers.
  6. Coordinate activities to ensure repair work is completed correctly and on time.
  7. Ensure that time ticket information is accurate and complete to monitor technician productivity, eliminate customer delays, and reconcile repair services.
  8. Recommend a plan of action to the Service Head to improve BP operations continuously.
Core Competencies
  1. A licensed Mechanical Engineer is preferred.
  2. The ideal candidate should have significant work experience.
  3. Proficiency in using Microsoft-based applications and the Internet is required.
  4. The individual must be customer-oriented.
  5. A valid professional driver's license is necessary.


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