Senior Solutions Consultant

19 hours ago


Taguig, National Capital Region, Philippines beBeeTechnicalConsultant Full time $800,000 - $1,300,000
Job Overview

The role of a Senior Solutions Consultant is to drive client success by providing expert technical support and guidance on NICE products and services.

Key Responsibilities
  • Build strong, collaborative relationships with clients to foster trust and long-term partnerships.
  • Collaborate effectively across internal teams to deliver exceptional technical support and customer service.
  • Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
  • Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
Requirements
  • Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
  • 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
  • Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
  • Excellent customer service and communication skills, with fluency in both written and verbal communication.
  • Ability to multitask effectively and thrive in a fast-paced environment.
Preferred Qualifications

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.



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