Fire Alarm Operations Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeFireAlarmService Full time $800 - $1,300

We are seeking an experienced Fire Alarm Service Manager to lead our operations. This role is responsible for managing service activities, coordinating technicians, and ensuring timely responses to customer inquiries.

The ideal candidate will have strong analytical skills, experience in fire alarm systems, and the ability to diagnose issues remotely to determine the best course of action.

Key Responsibilities:
  • Answer service calls and assist customers with fire alarm-related inquiries
  • Respond to off-hours answering service calls, ensuring emergency service needs are met
  • Schedule service calls based on priority and availability
  • Coordinate and schedule technicians, ensuring efficient deployment of resources
  • Communicate with customers regarding service requests, inquiries, and follow-ups
  • Provide customers with timely notifications and updates on service status
  • Determine fire alarm system issues remotely, assessing whether a technician needs to be dispatched
  • Make informed decisions on which technician to schedule based on the complexity of the issue
  • Maintain detailed service records and ensure compliance with industry standards
Requirements:
  • Proven experience in fire alarm systems and troubleshooting technical issues
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks
  • Excellent communication skills, both verbal and written
  • Ability to diagnose issues remotely and provide appropriate solutions
  • Experience in coordinating technicians and managing service schedules
  • Familiarity with fire alarm industry regulations and compliance standards

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