Technical Support Agent

5 days ago


Iloilo City, Western Visayas, Philippines TDCX Philippines Full time

Company Overview

\

TDCX Philippines is an award-winning Business Process Outsourcing company that offers a wide range of services to clients worldwide. We pride ourselves on delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.

\

Job Summary

\

We are seeking a highly skilled Technical Support Agent to join our Consumer Electronics team in Iloilo. This role involves providing excellent customer service, troubleshooting technical issues, and educating customers on support options.

\

Key Responsibilities

\
  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs, and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer's experience
  • Communicate positively with team members, customers, and other partners
\

Requirements

\
  • High School Graduate
  • At least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
  • Good understanding of consumer electronic products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to work rotating shifts
  • Access to a quiet and secured room and at least a 30 MBPS internet subscription
\

What We Offer

\

As a Technical Support Agent at TDCX Philippines, you can expect a comprehensive benefits package, including:

\
  • Attractive remuneration
  • Great perks and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth


  • Iloilo City, Western Visayas, Philippines TDCX Full time

    As a Technical Customer Service Agent, you'll be the face of our company, providing top-notch service to our valued clients. Your primary responsibility will be to deliver exceptional customer experiences through timely, accurate, and personalized support.Key qualities we're looking for include strong communication skills, a positive attitude, and the...


  • Iloilo City, Western Visayas, Philippines TDCX Philippines Full time

    Company Overview\TDCX Philippines is a leading Business Process Outsourcing company that offers a wide range of services to clients worldwide. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.\Job Description\We are seeking a highly skilled Technical Support Agent to join our...


  • Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Job DescriptionAs a Customer Support Agent, you will be the first point of contact for our customers. You will need to possess excellent communication skills, both written and verbal, to provide clear and concise responses to customer inquiries.Responsibilities include attending to customers' needs, maintaining customer records, and resolving product or...


  • Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time

    Premium Healthcare AccountWe are looking for highly skilled and dedicated individuals to join our team as Customer Support Agents.Our ideal candidate should possess a strong foundation in customer service, with excellent communication and interpersonal skills. Additionally, they should have a good understanding of MS Office and internet browsing.Key...


  • Iloilo City, Western Visayas, Philippines J&B Services Full time

    Job Summary">We are seeking a highly skilled Customer Support Agent to join our team at J&B Services. As a key member of our call center, you will be responsible for handling customer complaints and providing solutions in a timely manner.">About the Role">In this role, you will manage large volumes of incoming calls and follow established communication...


  • Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking talented individuals to join our on-site team in Mandurriao, Iloilo City.As a key member of our team, you will be responsible for providing exceptional customer support via phone calls, resolving customer inquiries and concerns in a professional manner, and working collaboratively with colleagues to achieve team goals.Key...

  • IT Technical Support

    2 weeks ago


    Iloilo City, Western Visayas, Philippines Zenlabs Venture Management Inc. Full time

    ShareJob DescriptionDescriptionThe IT Technical Support Specialist is responsible for providing effective technical assistance to employees, ensuring smooth operation of computer systems, networks, and software applications. The role involves diagnosing issues, offering solutions, and maintaining IT infrastructure.Key Responsibilities:Provide first-line...


  • Iloilo City, Western Visayas, Philippines TDCX Philippines Full time

    Job Details\TDCX Philippines is seeking a Technical Support Agent to join our Consumer Electronics team in Iloilo. As a Technical Support Agent, you will be responsible for providing excellent customer service, troubleshooting technical issues, and educating customers on support options.\Key Responsibilities\Provide post-sales customer service and/or...


  • Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is hiring on-site call center agents in Iloilo City.About the CompanyWe are a reputable staffing agency dedicated to providing top-notch talent to our clients.Salary DetailsThe salary package includes incentives and night differential pay, making it a competitive offer in the industry.Job DescriptionThis is a full-time opportunity for...


  • Iloilo City, Western Visayas, Philippines TGI Full time

    Job Description:The Technical Support Specialist will provide technical assistance to clients, resolving hardware, software, and connectivity issues. The ideal candidate will have strong problem-solving skills and a commitment to delivering exceptional customer service.Duties And ResponsibilitiesProvide first-line support for client technical issues via...


  • Iloilo City, Western Visayas, Philippines AEP SYSTEMS INTEGRATION INC. Full time

    ShareJob DescriptionDescriptionThe Sales Technical Support role is responsible for providing technical assistance to the sales team, customers, and prospective clients. This position ensures the successful demonstration, configuration, and troubleshooting of products and services, helping to secure new business and enhance customer...


  • Iloilo City, Western Visayas, Philippines Asurion Full time

    At Asurion, we're committed to helping our customers stay connected with the technology they need. As a Technical Support Representative, you'll play a critical role in delivering exceptional customer service and resolving technical issues with devices and software.Key Responsibilities:Provide technical support to customers via phone, email, or chatResolve...


  • Iloilo City, Western Visayas, Philippines TGI Full time

    Company Overview:TGI is a leading provider of IT services, committed to delivering exceptional support to our clients.Job Description:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide remote and onsite technical support for a wide range of IT systems, addressing various technical...


  • Iloilo City, Western Visayas, Philippines Neksjob Philippines Full time

    Role Overview: We are seeking a highly skilled Technical Support Specialist to join our team at Neksjob Philippines. As a Technical Support Specialist, you will be responsible for resolving technical issues, answering customer inquiries, and providing product information. This role requires excellent communication and problem-solving skills, as well as the...


  • Iloilo City, Western Visayas, Philippines Asurion Full time

    The purpose of the role is to help Asurion's customers "stay connected" with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.Key AccountabilitiesUndertake...


  • Iloilo City, Western Visayas, Philippines Lifebankfoundation Full time

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...


  • Iloilo City, Western Visayas, Philippines Systemantech Inc. Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Systemantech Inc. As a key member of our IT department, you will be responsible for providing top-notch support to our clients.Deploy, install, configure, and troubleshoot PCs, laptops, and printers.Provide level 1 and level 2 support, attending to assigned tickets...


  • Iloilo City, Western Visayas, Philippines TGI Full time

    Job Summary:TGI is seeking a Client Service Delivery Technician to join our team. This individual will be responsible for providing technical support for a wide range of IT systems, addressing various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer...


  • Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time

    About the Position:We are seeking a highly skilled Lead Technical Support Agent to join our support team.This is an exciting opportunity for a technical support professional looking to develop leadership skills and contribute to a high-performing team.Key Responsibilities:Provide technical guidance and support to team members.Monitor performance metrics to...


  • Iloilo City, Western Visayas, Philippines Lifebankfoundation Full time

    Job SummaryThe IT Infrastructure and Security Administrator is responsible for ensuring the efficient and secure operation of the organization's IT infrastructure. This role involves managing Linux servers, maintaining network stability, and implementing robust security protocols.This position requires deep expertise in Linux, networking, and security, as...