Technical Support Agent
5 days ago
Company Overview
\TDCX Philippines is an award-winning Business Process Outsourcing company that offers a wide range of services to clients worldwide. We pride ourselves on delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.
\Job Summary
\We are seeking a highly skilled Technical Support Agent to join our Consumer Electronics team in Iloilo. This role involves providing excellent customer service, troubleshooting technical issues, and educating customers on support options.
\Key Responsibilities
\- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs, and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer's experience
- Communicate positively with team members, customers, and other partners
Requirements
\- High School Graduate
- At least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
- Good understanding of consumer electronic products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written English communication skills
- Amenable to work rotating shifts
- Access to a quiet and secured room and at least a 30 MBPS internet subscription
What We Offer
\As a Technical Support Agent at TDCX Philippines, you can expect a comprehensive benefits package, including:
\- Attractive remuneration
- Great perks and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
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