Remote Customer Support Specialist

1 week ago

Barcelona, Philippines beBeeProfessional Full time ₱35,000 - ₱65,000

This is a remote work position. Job Summary.

As a key member of our consumer services team, you will conduct concierge calls and provider-matching calls to clients with service requirements.

Night Shift hours. Monday-Friday.

We are looking for someone with more than 1 year of experience making outbound calls - including appointment setting?

Do you have reliable internet, good computer specs, and a quiet environment to make high-quality calls?

Are you a responsible person that can be trusted to work remotely?

Can you handle night shift hours?

Are you someone with a great attitude with a proven history of hitting KPIs?

Job Duties and Responsibilities

  1. Understand how we do things with clients and ensure they're getting their money's worth.
  2. Conduct basic provider data research competently.
  3. Engage in phone conversations with clients as an executive assistant, balancing casual and professional tones.
  4. Document what you talk about with clients clearly and accurately.
  5. Adapt to changing situations at work and still meet job requirements.
  6. Stay focused and productive while meeting deadlines.
  7. Initiate and execute new ideas successfully.
  8. Manage your productivity and work independently with minimal supervision.

Requirements:

Has proficient to advanced written and verbal communication skills.

Customer Service Agent Profile preferred.

Has at least 1-year BPO experience, preferably in a work-from-home environment.

Has keen attention to detail and familiarity with the use of several remote work tools.

Has the ability to multitask and think outside the box.

Meets system requirements as mandated by the project.

Our Team

At Expertise, we support providers in serving local communities. We stand behind every recommendation and celebrate happy customers. With over 400,000 providers across more than 200 industries, we strive to understand each provider's area of expertise and connect them with readers seeking professionals.

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