Care Advocate

1 day ago

Manila, National Capital Region, Philippines beBeePatientSupport Full time ₱150,000 - ₱300,000

About the Role

We are seeking a highly motivated and skilled professional to join our team as a Patient Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service to our patients, responding to their inquiries, and resolving any issues they may have in a timely and professional manner.

Your primary goal will be to ensure that our patients receive the highest level of care and support, while also identifying opportunities to improve our services and processes. You will work closely with our doctors, pharmacies, and delivery partners to provide seamless support to our patients.

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will be comfortable working with technology, including email and phone systems, and will be able to learn and adapt quickly to new software and processes.

Key Responsibilities:

  • Provide exceptional customer service to patients via email and phone
  • Respond to patient inquiries and resolve issues in a timely and professional manner
  • Work closely with doctors, pharmacies, and delivery partners to provide seamless support to patients
  • Identify opportunities to improve services and processes
  • Contribute to the development of new processes and procedures

Requirements:

  • 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail)
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Comfortable working with technology, including email and phone systems
  • Familiarity with computer skills, or experience with customer service software

Benefits:

  • Regular feedback and performance reviews
  • Professional development budget
  • Mentorship and buddies for support
  • Generous vacation and sick leave policies
  • Health insurance
  • Transportation allowance
  • 13th month pay
  • Statutory benefits (SSS, PhilHealth, and HDMF)

About Us

We are a dynamic and growing organization that is passionate about making a difference in the lives of our patients. We offer a collaborative and supportive work environment, with opportunities for professional growth and development. If you are a motivated and skilled individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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