CX Management Specialist

About the Role:We are looking for a talented Reporting Specialist - CX Solutions to join our team. As a key member of our reporting team, you will be responsible for designing and developing reports to meet business needs.Key Responsibilities:Design and develop reports using various tools and technologies.Work closely with stakeholders to understand...

CX IT ManagerLocation: Clark, PampangaWork Arrangement: Full time, onsiteWork schedule: Mon-Fri, 9PM-6AM PHUnlock your potentialThe primary objective of the CX IT Manager role is to provide leadership to the IT team in delivering a world-class experience to TOA Global's team members and clients. This involves equipping the team with the necessary skills and...

We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. As an Operations Management Specialist, you will be responsible for tracking sales performance in line with required cadence and identifying areas of...

We design, build and deliver end-to-end Customer Experience (CX) solutions for leading brands. Our global footprint enables flexible solutions that harness our unique expertise in cultural nuances.Job DescriptionThe primary purpose of this role is to streamline single escalations between Majorel and clients. This position supports frontline agents by...

About MajorelMajorel is a leading provider of end-to-end customer experience (CX) solutions for some of the world's most respected digital-born and vertical leading brands. Our global footprint in 31 countries across five continents enables us to deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence...

About UsMajorel Philippines Corp. is a leading provider of customer experience solutions. We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands.Our MissionWe aim to provide exceptional customer experiences that drive business outcomes for our clients. Our comprehensive global footprint and...

We are seeking a highly skilled Digital CX Specialist to join our team in Cebu. As a Digital CX Specialist, you will be responsible for providing excellent customer service through email, phone, and chat channels.Job DescriptionProvide post-sales customer service and troubleshooting support to advertising customers.Educate customers on support options and...

We're a global leader in customer experience (CX) with a comprehensive footprint across five continents. Our team of 60,000+ professionals delivers flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX.Job SummaryThe Operations Manager oversees the daily performance of call center supervisors and...

We are a global leader in content services, trust & safety, and customer experience. Our comprehensive east-to-west footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. Our domain expertise includes...

About the Job:We are seeking a highly skilled Support Specialist to join our team at Valeros Business Company. As a Support Specialist, you will be responsible for delivering outstanding support to our clients across various channels. You will play a crucial role in ensuring that our customers receive the best possible experience.Key Responsibilities:-...

Fusion CX seeks a dedicated Customer Experience Specialist to join its team.About the RoleEngage with customers to provide exceptional service and support.Build strong relationships with clients and prospects to drive business growth.Stay up-to-date with industry trends and best practices to continuously improve customer experience.QualificationsStrong...

Are you looking for a Project Manager job in Cebu? Are you searching for enriching opportunities with a dynamic and forward-thinking company? Fusion CX seeks a highly organized and detail-oriented Project Coordinator/Project Manager in Cebu to collaborate with multiple teams and stakeholders and manage multiple projects from concept to completion. This is an...

Fusion CX is a leading provider of cybersecurity services and we are seeking a highly skilled Cybersecurity Analyst to join our team.Key Responsibilities:Monitor security events, escalate incidents, and develop procedures for incident response.Collaborate with MDR teams to improve security posture and provide detailed reports and recommendations.Build...

About MajorelMajorel is a leading provider of customer experience (CX) solutions, delivering end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive global footprint in 31 countries across five continents enables us to provide flexible solutions that harness our unique expertise in cultural nuance –...

Clark | Forecasting & Planning Analyst - WFMMonday, August 19, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions...

Company DescriptionFusion CX is a global customer experience organization that combines innovative technology with human connection to deliver personalized experiences across various sectors. With a workforce of 17,000 professionals in 15 countries, Fusion CX prioritizes continuous innovation to address industry challenges and provide unparalleled service...

Fusion CX seeks a seasoned Account Management professional to lead the Healthcare Account team.About the CompanyWe are a leading outsourcing and offshoring consulting company.We offer a dynamic work environment and opportunities for growth.Job RequirementsMinimum 1 year experience as a Team Leader.Strong customer experience and outbound skills.Healthcare...

The Workforce Manager plays a critical role in ensuring that the workforce team is effectively managed and directed to meet client goals. This involves analyzing work volume variances and providing direction on scheduling and staffing levels.Responsibilities and ChallengesStaffing and Scheduling: Implement forecasts provided by clients and staff the Service...

We are a global leader in content services, trust and safety. Our unique culture of entrepreneurship drives us to deliver total reliability and digital transformation. We have deep domain expertise in tech-augmented front-to-back-office CX, Digital Consumer Engagement, CX Consulting and proprietary digital solutions for industry verticals.As an operations...

About UsTDCX Philippines provides innovative digital CX solutions that enable top brands to achieve their customer experience aspirations. By harnessing technology, human intelligence, and our global footprint, we help clients in fintech, gaming, technology, home sharing, travel, digital advertising, social media, streaming, and e-commerce.