Property and Facilities Support Professional

2 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱45,000 - ₱50,000

The role of Customer Support Specialist involves collaborating closely with customers to build and maintain long-term relationships. This position is part of a small team responsible for Level 1 user support for software that manages properties and facilities.

Key Responsibilities
  • Providing phone, email, and online support to customers.
  • Ensuring customer satisfaction through follow-up, responsiveness, and quality communication.
  • Documenting technical issues, resolutions, and sharing information across the team.
  • Serving as a subject matter expert to assist customers with implementation and configuration activities.
  • Assisting with data upload and customer implementation as required.

The ideal candidate will have comprehensive knowledge of accounting procedures and principles, a minimum of 12 months of experience in a customer-facing role, and previous experience supporting accounting or property management software.

Requirements
  • Comprehensive knowledge of accounting procedures and principles.
  • Minimum of 12 months working in a customer-facing role.
  • Previous experience in supporting accounting or property management software.
  • Ability to read and understand financial reports.
  • Professional, friendly, and polite customer service across multiple channels.
  • Proven time management skills with the ability to prioritize workload.
  • Problem-solving and critical thinking skills.
  • Ability to learn quickly, especially new software and technologies.
  • High level of accuracy and efficiency.
  • Exceptional verbal and written communication skills.

This position offers a competitive salary package, company-provided desktop/laptop setup with backup internet, HMO from the first day of hire, and other benefits.

About the Role

This is an exciting opportunity to work in a dynamic environment with a team of professionals who are passionate about delivering exceptional customer service.

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