Business Process Operations Team Member
1 week ago
We are seeking a skilled BPO Specialist to join our team in Quezon. The ideal candidate will have excellent English communication skills and provide top-notch customer service.
About the Job
This is an exciting opportunity to work with a reputable company, Neks Job Philippines, as a Business Process Operations Team Member. The role involves responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding our products or services.
Responsibilities
Key responsibilities include:
- Responding to incoming calls from customers and resolving their queries efficiently.
- Providing accurate and timely information to customers regarding our products or services.
- Troubleshooting problems and escalating them to relevant teams when necessary.
- Handling customer complaints in a professional and courteous manner.
Requirements
To be successful in this role, you must meet the following requirements:
- Be a college graduate or senior high school graduate with at least 6 months of international voice experience.
- Have excellent English communication skills and be able to communicate effectively with customers.
- possess excellent customer service, problem-solving, and multitasking skills.
Benefits
As a valued member of our team, you can expect the following benefits:
- Paid training to ensure your success in the role.
- Competitive salary plus allowances to match your hard work.
- Monthly performance incentives to recognize your achievements.
- Career development and advancement opportunities to help you grow professionally.
Salary Information
The estimated salary for this role is up to PHP 24,000 per month, depending on your qualifications and experience.
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