Exceptional Customer Experience Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeService Full time ₱800,000 - ₱1,300,000

Are you a customer service expert looking to make a difference in the lives of others? We are seeking a skilled Customer Service Representative to join our team.

Job Description:

  • As a Customer Service Representative, you will be responsible for providing exceptional customer experiences through various communication channels.
  • You will engage with clients across the globe to provide product and services information, resolve concerns, and build lasting relationships.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.
  • Strong analytical and problem-solving skills to comprehend and resolve customer concerns.
  • Minimum 2 years of international voice account experience or equivalent.
  • Amenability to work at night, full-time, shifting schedules, weekends, and holidays.
  • Hybrid work arrangement, willing to work onsite and from home.

Preferred Qualifications:

  • Strong customer service skills, ability to build rapport and demonstrate empathy.
  • Ability to multi-task and navigate multiple applications simultaneously.

Benefits:

  • Opportunities for growth and development in a dynamic environment.
  • Recognition and support in a flexible environment that values well-being and inclusion.
  • Ability to shape the future you want to see as part of our global team.

Others:

  • Manulife is an Equal Opportunity Employer, committed to fair recruitment, retention, advancement, and compensation.
  • We strive to attract, develop, and retain a diverse workforce that reflects the customers we serve.

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