Patient Services Liaison Coordinator

3 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time

We are seeking a skilled Patient Services Liaison Coordinator to join our team at Private Advertiser.

As a Patient Services Liaison Coordinator, you will be the primary point of contact between our Care Management programs and members. Your technical expertise will support various staff in resolving complex situations and ensuring they have access to the right resources.

  • You will understand and apply specific workflow, processes, departmental priorities and guidelines to provide exceptional support to our team members.
  • Your role will involve resolving escalated calls from team members and providing guidance on how to navigate challenging situations.
  • Under supervision, you will provide training and mentoring to staff, using your knowledge to help them develop their skills and confidence.
  • You will gather information from hospitals, health plans, physicians, patients, vendors and other referral sources to ensure accurate data and informed decision-making.

This is an exciting opportunity for someone with a passion for patient services and a commitment to delivering high-quality support. If you have a HS diploma or equivalent and a minimum of 1 year of experience in complex customer service or call center environment, we encourage you to apply.

Prior experience mentoring others and providing job-specific technical support is highly desirable but not essential. What's important is your ability to think critically, communicate effectively and work collaboratively as part of a dynamic team.



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