Tech Support Professional

2 days ago

Pasay, National Capital Region, Philippines beBeeSpecialist Full time $50,000 - $70,000
Technical Support Specialist

Job Overview:

A technical support specialist is required to provide high-quality end-user support via phone, email, and chat. The successful candidate will manage incidents and requests within the ServiceNow ticketing system, resolve username and password problems, and perform software and application support.


Key Responsibilities:
  • Provide white-glove end-user support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end users within the respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications on devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Support general how-to inquiries.

Requirements:
  • Reliable, high-speed internet connection.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • Mac OS experience.
  • ServiceNow ticketing system experience.
  • Remote access tool experience (e.g., LogMeIn, TeamViewer, Take Control).
  • Windows hardware and software troubleshooting experience.
  • Progressive experience in a technical support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multitask and work in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

  • Tech Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱40,000 - ₱50,000

    Job OverviewA Tech Support Specialist plays a pivotal role in resolving IT issues for global remote work-at-home analysts via various communication channels. The ideal candidate will have excellent problem-solving skills, be able to troubleshoot and diagnose complex IT problems, and provide timely support to ensure high customer satisfaction.The successful...

  • Senior Support Professional

    24 hours ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱3,000 - ₱4,000

    As a critical team member, you will play a vital role in supporting business leaders worldwide in their pursuit of growth and innovation.We are seeking a skilled Senior Support Professional who is proactive, detail-focused, and equipped with top-notch organizational skills. You should be tech-savvy, with proficiency in CRM, project management tools, and MS...

  • Customer Support Professional

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

    Job Title: Customer Support ProfessionalGather information from customers, provide continued support and success after implementing our payroll product. Ensure accuracy and resolve customer tickets efficiently.Address customer issues with professionalism and care.Escalate to the appropriate teams when necessary.Key Responsibilities:Respond to and resolve...

  • Administrative Support Professional

    2 days ago

    Pasay, National Capital Region, Philippines beBeeRemote Full time $60,000 - $100,000

    As a Virtual Assistant, you will support fast-growing startups with diverse administrative and communication tasks in a fully remote position.About the RoleDrafting emails and handling business communications requires strong written and verbal skills to effectively communicate with clients and colleagues.Taking video conferences necessitates being tech-savvy...

  • Tech E-commerce Brand Operations Expert

    2 days ago

    Pasay, National Capital Region, Philippines beBeeZendesk Full time ₱500,000 - ₱800,000

    Job Description:About a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on data-driven strategies to scale its businesses.This company is committed to creating high-quality products and services that enhance the customer experience and support long-term...

  • SaaS Technical Support Professional

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,430,000

    We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing round-the-clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.Key Responsibilities:Monitor our in-house ticketing system, acknowledge requests within the defined first response...

  • Tech Innovator Wanted

    2 days ago

    Pasay, National Capital Region, Philippines beBeeInnovator Full time $80,000 - $140,000

    Unlock Your Potential: Tech Innovator Wanted!As a tech innovator, you will play a key role in shaping the future of our cutting-edge portal. Our team is passionate about harnessing the power of technology to drive positive change and improve people's lives.Our ideal candidate will have experience with Node.js, MongoDB, Next.js, and Nest.js, as well as DevOps...

  • Content Marketing Strategist

    2 days ago

    Pasay, National Capital Region, Philippines Ethos Support Full time

    OverviewContent Marketing Strategist | Global (Remote)This isn't a "write a few blog posts and call it a day" gig. We're looking for a strategic storyteller who can turn insights into content that drives pipeline, thought leadership, and brand authority. You'll own the full content engine, alongside the Head of Marketing, from shaping editorial strategy, to...

  • Tech Support Expert

    2 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $65,000

    About the Role">We are seeking a skilled Technical Support Advocate to join our team.This position is responsible for providing technical support and guidance to customers, partners, and colleagues in a fast-paced setting.">Key Responsibilities:">Provide hands-on technical troubleshooting and feature explanation for our product.Diagnose and resolve technical...

  • Tech Support Specialist

    7 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱2,000,000 - ₱2,500,000

    Job Summary:Role OverviewInvestigate and resolve technical issues with minimal supervision, utilizing expertise in software, hardware, and connectivity.Key ResponsibilitiesTroubleshoot complex IT problems within strict timeframes, ensuring seamless system operation.Collaborate with internal teams to resolve escalated tickets, fostering a culture of teamwork...