
Senior Business Operations Leader
2 days ago
Operations Manager
Job Overview:
This role is responsible for leading a team in delivering exceptional customer service experience. The Operations Manager will ensure the consistent quality of our client care centre's performance targets are met.
Key Responsibilities:
- Ensure delivery of service requires a strong execution of our management operating system, which is essential in our highly structured and fast-paced work environment.
- Communicate effectively to ensure a consistent experience for representatives and members.
- Manage team performance daily ensuring service and quality objectives are being attained and maintained on a consistent basis.
- Understand and deliver on all key performance metrics virtually.
- Responsible for employee recruitment to meet business objectives.
- Identify opportunities for process and system improvements.
Required Skills and Qualifications:
- Proven Client Service Skills
- Results-oriented with proven leadership capability
- Ability to influence change through positive motivation
- Strong coaching, leading, and performance management skills
- Able to build sustainable processes and identify continuous improvement opportunities
Benefits:
- Opportunity to lead a high-performing team
- Professional growth and development
- Flexible working arrangements
Others:
- Must be Work From Home enabled, and with stable internet connection (at least 25mbps)
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