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Customer Service Liaison
2 weeks ago
As a Senior Customer Support Specialist with enablesGROUP, you will play a vital role in helping families navigate the complexities of aged care placement services. Our organization is dedicated to providing innovative solutions and compassionate support to individuals in need. As a member of our team, you will be responsible for assessing clients' needs, providing tailored recommendations, and ensuring that families make informed decisions.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a mature approach to client interactions. With a minimum of 2 years of experience in customer service, you will be able to handle high call volumes and meet performance KPIs. If you have experience in aged care or health services, it's a plus, but not essential.
In this role, you will be the first point of contact for families interacting with our services and will provide timely support to potential aged care residents and their families. You will work autonomously within a team environment and adhere to internal guidelines and systems. Your ability to demonstrate true empathy and compassion for all clients is crucial in this position.