Professional Healthcare Record Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSpecialist Full time ₱250,000 - ₱350,000
Medical Records Retrieval Specialist

We are seeking a skilled Medical Records Retrieval Specialist to join our team. As the first point of contact for clients, you will play a pivotal role in ensuring that every request is accurate, complete, and optimized for downstream success.

This position requires exceptional attention to detail, strong research skills, and the ability to work accurately and efficiently in a fast-paced environment.

  • Key Responsibilities:

  • Provider Research & Identification

    • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the client.
    • Research and locate billing providers and related entities using tools such as historical request data and direct provider outreach.
    • Accurately input all identified providers into the system.

  • Request Creation & Quality Control

    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details.

  • Request Assignment

    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.

  • Handling Special Cases

    • Identify and escalate special provider requirements to the assigned Client Success Manager.
    • Resolve missing, unclear, or conflicting information by liaising with the client's case manager.

  • Requirements:

    • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
    • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays.
    • Technical Skills: Proficiency with PDF editing/combining tools.
    • Communication: Strong verbal and written communication skills.

Benefits: This is a full-time position offering a competitive salary and benefits package.

About Us: We are a leading provider of medical records retrieval services. Our team is dedicated to delivering high-quality results in a timely and efficient manner.

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