Customer Service Representative

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱1,000,000
Customer Service Professional Job Description

We are seeking a skilled professional to join our team as a Customer Service Representative. In this role, you will work with customers to ensure their continued support and success after implementing our payroll product.

You will be responsible for resolving customer inquiries efficiently and effectively, addressing issues with professionalism and care, and escalating to the appropriate teams where necessary.

Your key responsibilities will include:

  • Responding to and resolving customer inquiries, calls and queries related to the payroll platform in a timely manner.
  • Assisting and collaborating with the wider support team to provide best practice system use and education to all customers.
  • Proactively analyzing and understanding product functionality across the platform and identifying user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
  • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
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Required Skills and Qualifications

To thrive in this role, you will need to embody The EH Way - operating with focus, agility, and an obsession with impact. You will also bring:

  • 1-2 years experience with proven results in a fast-paced customer service/support environment across live chat and email.
  • Relevant Australian payroll Experience e.g. KeyPay/Employment Hero.
  • Prior exposure to customer experience within a SaaS (Software as a Service) environment.
  • Exposure to working in fluid, high-change and high-velocity environments.
  • Problem-solving skills with a sound and thorough approach to troubleshooting.
  • Ability to manage competing priorities, working autonomously; requesting assistance where needed.
  • Strong and polished verbal and written communication skills.

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