Customer Support Representative

4 days ago


Manila, National Capital Region, Philippines Caldwell Full time

Company Overview


Caldwell is a leading company that provides top-notch customer service solutions. We are dedicated to delivering exceptional experiences for our clients and their customers.



Salary


We offer a competitive salary of $25,000 per annum, making us one of the highest paying companies in the industry.



Job Description


As a professional customer service agent at Caldwell, you will be responsible for providing excellent customer service to our clients' customers. Your primary role will be to resolve customer complaints and issues in a timely and professional manner.



Responsibilities:



  • Follow standard operations and procedures
  • Recognize and escalate priority problems in accordance with Client standards
  • Ensure one call resolution prioritizing customer satisfaction
  • Perform basic troubleshooting when necessary


Qualifications:


To be successful in this role, you will need to have:



  • With or without BPO Experience
  • At least High School Graduate (Old curriculum) / ALS Graduate
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work


Benefits:


We offer a comprehensive benefits package that includes:



  • Competitive Salary
  • Opportunity for rapid career growth for Top Performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life Insurance for Qualified Staff
  • Incentives and Signing Bonuses & other Premium Benefits for you to enjoy


Work-Life Balance:


At Caldwell, we believe in maintaining a healthy work-life balance. Our team members enjoy a relaxed and supportive work environment that allows them to focus on their personal and professional goals.



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