Customer Support Representative

3 weeks ago


Manila, National Capital Region, Philippines EXL Full time

About the Role

We're looking for a skilled customer support representative to join our team at EXL. As a customer support representative, you'll play a key role in delivering exceptional customer service, handling a high volume of inbound and outbound calls, and providing solutions to customer inquiries.

Key Responsibilities

  • Handle a large volume of inbound and outbound calls in a timely manner.
  • Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
  • Identify customer needs, research issues, resolve complaints, and provide solutions.

Requirements

  • High school degree or equivalent.
  • Experience working in a call center or customer-support role.
  • Strong active-listening and verbal-communication skills.


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