Customer Service Representative International Airline Account

3 weeks ago


Ortigas, Philippines Metacom Full time
Customer Service Representative International Airline Account

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Pasig - Ortigas. As a key member of our International Airline account team, you will be responsible for providing exceptional customer service to our clients.

Your Key Responsibilities:
  • Handle customer inquiries via phone, chat, or email with a high level of professionalism and empathy.
  • Assist customers with booking flights, resolving issues, and providing information about services in a timely and efficient manner.
  • Use strong analytical skills to identify and address customer concerns, ensuring a high level of customer satisfaction.
Needed Qualifications:
  • Completed at least one year in college with a focus on customer service or a related field.
  • Airline experience of at least six months, with a proven track record of providing excellent customer service.
  • Experience using GDS or reservations and ticketing tools, with a strong understanding of airline operations.
  • Customer Service Experience of at least one year, with a focus on resolving customer complaints and issues.
Perks You'll Enjoy:
  • A competitive salary package, up to 30K.
  • 13th Month Pay, a well-deserved bonus for your hard work.
  • Company Sponsored Trips or Retreats, opportunities to relax and recharge with your colleagues.
  • Government Mandated Benefits, ensuring your well-being and security.


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