Enterprise Account Support Specialist

7 days ago


Tanauan, Calabarzon, Philippines beBeeClientSuccess Full time ₱1,500,000 - ₱2,000,000
Job Overview

This is a pivotal role for a Client Success Specialist to join our team, focusing on delivering exceptional support to our largest enterprise account.

The ideal candidate will have excellent communication skills, problem-solving abilities, and experience in client-facing roles.

We are seeking an individual who can work independently and collaboratively with the Client Success Manager to execute strategic plans and meet performance objectives.

Responsibilities:
  • Manage daily communications with the client, responding promptly to requests and needs.
  • Collaborate with the Client Success Manager to develop and implement account strategies that align with business goals.
  • Monitor account data and performance, providing regular updates to the client regarding health and performance.
  • Act as a subject matter expert on the client's standards and guidelines, ensuring expectations are met.
  • Lead internal quality assurance efforts for the largest client, identifying order issues and coordinating timely resolutions.
Qualifications:
  • Fluency in English, both verbal and written.
  • Consistent access to high-speed internet and reliable equipment.
  • At least 2 years of experience in client-facing or account support roles.
  • Strong analytical and communication skills.


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