Enterprise Implementation Specialist

The Implementation Consultant plays a pivotal role in the successful onboarding and implementation of solutions for clients. This position involves collaborating closely with clients to understand their business requirements, configuring systems, and providing training and support to ensure a seamless transition.

• Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
• Assist in developing project plans, objectives, deliverables, and resource allocation.
• Participate in implementation projects while partnering closely with clients' technical sponsors on configuration and testing.
• Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
• Complete technical setup of workflows, including integrating accounts, websites, and email providers.
• Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
• Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
• Support customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the client to increase adoption, and introducing new product functionality that will deliver results.
• Create and maintain detailed documentation related to client configurations, customizations, and training materials.
• Establish/nurture rapport and a positive relationship with client stakeholders.
• Foster strong relationships with Customer Success and cross-functional teams to holistically address client issues and provide additional insights from a client perspective.
• Reporting and tracking bugs and enhancement requests affecting users.
• Participate in training and development opportunities to enhance project management skills.
• Seek guidance from project managers and contribute to continuous improvement initiatives.

• Candidates should be analytical and critical thinkers with an eye for even the most minute details.
• Passionate about client satisfaction.
• Bachelor's degree in a relevant field or equivalent experience.
• 2-3 years of relevant work experience in a related role (which may include technical support, project management/coordination, product implementation, account management, customer success, among others).
• Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience.
• Proficiency in configuring and customizing platforms.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps.
• Organization and efficiency in time management and an ability to juggle many ongoing initiatives with ease.
• Strong organizational and time management skills with the ability to juggle multiple projects.
• Proficiency for data analysis and process/operations improvement.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work collaboratively within a team and adapt to changing project requirements.

Our company is committed to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the globe. We are a global team united by our desire to connect diverse people with common values for bold impact.