Chief Property Operations Officer

12 hours ago

Las Piñas, National Capital Region, Philippines beBeeOperations Full time ₱850,000 - ₱950,000

Operations Leader

Our company is seeking an experienced Operations Manager to lead our property management team. The ideal candidate will have a strong background in property operations and be able to drive results in a fast-paced environment.

The successful candidate will oversee the day-to-day operations of the team, ensuring that all tasks are completed efficiently and effectively. They will also be responsible for developing and implementing operational policies and procedures, as well as monitoring key performance indicators (KPIs) to ensure that the team is meeting its goals.

Key Responsibilities:

  • Supervise and serve as the primary point of contact for team members.
  • Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
  • Oversee onboarding, training, and professional development of new and existing team members.
  • Conduct regular performance reviews and report on key team metrics to senior leadership.

Operational Oversight:

  • Own and oversee all internal property management processes and ensure adherence to best practices.
  • Interact directly with stakeholders as needed.
  • Develop and implement scalable, compliant operational policies and procedures.
  • Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.

Quality Assurance & Communication:

  • Monitor and uphold high standards of communication and customer service across all correspondence.
  • Ensure timely and accurate responses to resident concerns and internal escalations.
  • Review team KPIs (e.g., OpenPhone stats, call logs) and develop structured templates to standardize communication expectations.
  • Create accountability tools (e.g., monthly rhythm calendars) to track project progress and follow-ups.

Project & Task Management:

  • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
  • Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
  • Support team members with work-related and personal concerns, promoting a positive team culture.

Qualifications:

  • Minimum 5 years of experience in property management or a related field.
  • Proficiency with property management software.
  • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
  • Proven track record of managing a team and driving results in a fast-paced environment.
  • Strong communication, organization, and problem-solving skills.

Benefits:

  • 100% Remote Work
  • Weekends Off
  • 10 Paid Time Off per year
  • 6 Paid Holidays
  • HMO (Comprehensive Medical & Dental)

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