Customer Service Technical Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Technical Specialist to join our team at Strategic Networks Inc. as a Field Support Engineer.
About the Role:
In this critical position, you will be responsible for delivering exceptional technical support to our customers availing of Epson Maintenance Agreement for RIPS2 (WF-C869R) and LIJ.
Duties and Responsibilities:
- Assist end-users with all in-scope requests, focusing on client satisfaction, service delivery quality, and technical excellence.
- Provide technical onsite support to customers, ensuring consistent two-hour response times.
- Communicate repair activities, findings, and recommendations clearly to customers.
- Prepare reports as required and conduct preventive maintenance at customer sites.
- Perform monthly meter readings, prepare and submit RRCS forms, and adhere to established processes and policies.
- Update repair activities in Epson Service System and return defective parts promptly.
- Conduct operator training during installation and maintain high program and service knowledge.
- Meet attendance requirements based on Service Level Agreements and exceed KPI targets set by clients.
- Deliver quality, productivity, and compliance KPI/SLA reports daily, weekly, and monthly.
Requirements and Qualifications:
- Highly skilled technical background with strong problem-solving abilities.
- Excellent communication and interpersonal skills to interact effectively with customers, supervisors, and coworkers.
- Able to work independently with minimal supervision and prioritize tasks efficiently.
Estimated Salary Range: $80,000 - $110,000 per annum, depending on location and experience.
-
IT Technical Specialist
3 weeks ago
Lipa City, Calabarzon, Philippines ICareerup,Inc. Full timeJob OverviewWe are seeking an IT Technical Specialist to join our team at ICareerup, Inc.
-
Technical Engineering Specialist
2 weeks ago
Lipa City, Calabarzon, Philippines ICareerup Inc. Full timeAre you an engineering graduate looking for a new challenge? Do you have good communication and technical skills?We are seeking a skilled Technical Engineering Specialist to join our team at ICarearup Inc. in Santo Tomas, Batangas.About the RoleIn this role, you will be responsible for working in a production setup, utilizing your technical skills to...
-
Technical Solutions Specialist
2 weeks ago
Lipa City, Calabarzon, Philippines Strategic Networks Inc. Full timeCompany Overview:At Strategic Networks Inc., we strive to deliver exceptional service and technical expertise to our clients. Our team of dedicated professionals works closely with customers to provide timely and effective solutions.Job Summary:We are seeking a highly skilled Technical Solutions Specialist - Field Support to join our team. As a key member of...
-
Japanese Bilingual Customer Service Specialist
4 weeks ago
Lipa City, Calabarzon, Philippines RCX Recruitment Inc. Full timeWe are seeking a highly skilled Japanese Bilingual Customer Service Specialist to join our team at RCX Recruitment Inc. in the Philippines.The ideal candidate will possess excellent communication skills, both written and verbal, and have a strong background in engineering with experience as a Japanese Interpreter in a manufacturing company.This is an...
-
Senior Japanese Technical Liaison Specialist
6 days ago
Lipa City, Calabarzon, Philippines RCX Recruitment Inc. Full timeAbout the Role: RCX Recruitment Inc. is seeking a highly skilled Japanese Technical Liaison Specialist to join our team.
-
Lipa City, Calabarzon, Philippines RCX Recruitment Inc. Full timeWe are looking for a highly skilled Japanese bilingual customer service specialist to join our team at RCX Recruitment Inc. The ideal candidate will have excellent communication skills, both verbal and written, and be able to provide accurate translations of the Japanese language to English.Key Responsibilities:Maintain annual sales forecasts and obtain...
-
Technical Support Specialist
1 month ago
Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full timeJob Title: Technical Support Specialist - Customer Experience ExpertAbout Us: At Strategic Networks Inc., we prioritize delivering exceptional customer experiences through our comprehensive technical support services. Our team is committed to providing timely and effective solutions, ensuring that our customers receive the highest level of satisfaction.Role...
-
Occupational Health and Safety Specialist
2 weeks ago
Lipa City, Calabarzon, Philippines LIKAS YAMAN SERVICE CORPORATION Full timeJob SummaryWe are seeking an experienced Occupational Health and Safety Specialist to join our team at Likas Yamam Service Corporation. The successful candidate will be responsible for developing, implementing, and promoting occupational safety and health programs in the workplace.
-
Lipa City, Calabarzon, Philippines LIKAS YAMAN SERVICE CORPORATION Full timeAbout the RoleWe are seeking a highly skilled Occupational Health Specialist to join our team at LIKAS YAMAN SERVICE CORPORATION.This is a full-time position responsible for providing comprehensive healthcare services to employees, ensuring their well-being and safety in the workplace.
-
Healthcare Professional
3 weeks ago
Lipa City, Calabarzon, Philippines LIKAS YAMAN SERVICE CORPORATION Full timeJob Overview">Likas Yamam Service Corporation seeks a dedicated and skilled Healthcare Professional - Occupational Health & Safety Specialist to join our team. As a key member of our health services department, you will be responsible for providing exceptional healthcare services to employees, ensuring their well-being and safety in the workplace.">About...
-
Customer Service Specialist
4 weeks ago
Lipa City, Calabarzon, Philippines Likha Careers Full timeAbout Likha CareersLipa, Batangas-based Likha Careers seeks to fill a Customer Experience Representative role that will play a crucial part in shaping the customer journey. This position requires excellent communication skills and the ability to solve problems effectively.Scope & ResponsibilitiesThe ideal candidate will be responsible for:Providing...
-
IT Technical Specialist
2 weeks ago
Lipa City, Calabarzon, Philippines Strategic Networks Inc. Full timeJob Description: At Strategic Networks Inc., we are seeking a highly skilled and experienced IT Field Engineer to join our team. The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to work independently.Responsibilities:
-
Customer Service Representative
6 days ago
Antipolo City, Calabarzon, Philippines Metacom Full timeJob DescriptionWe are seeking a highly skilled and motivated Customer Service Representative - Local Account Specialist to join our team at Metacom. In this role, you will be responsible for maintaining productivity levels in compliance with department policy and procedure.About the RoleThis is an excellent opportunity for someone who is passionate about...
-
Human Resources Operations Specialist
4 weeks ago
Lipa City, Calabarzon, Philippines LIKAS YAMAN SERVICE CORPORATION Full timeCompany OverviewLikas Yaman Service Corporation is a dynamic organization seeking a highly skilled Human Resources Operations Specialist to join our team.Estimated Salary$45,000 - $60,000 per annum based on experience and qualifications.Job DescriptionThe successful candidate will be responsible for maintaining accurate employee records, monitoring employee...
-
Hospitality Specialist
1 week ago
Lipa City, Calabarzon, Philippines ANTARA CORPORATION Full timeAbout UsANTARA CORPORATION is a dynamic and growing organization that values excellent customer service and leadership skills.Job DescriptionWe are seeking a motivated and organized individual to join our team as a Hospitality Specialist - F&B Services. This role requires a strong understanding of the principles and practices of customer service, with a...
-
Customer Service Staff Specialist
2 weeks ago
Lipa City, Calabarzon, Philippines ICareerup,Inc. Full timeWe are seeking a detail-oriented Customer Service Staff to join our team at ICareerup, Inc. In this role, you will be the first point of contact for customers, providing exceptional service and support.The ideal candidate will have strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. A degree in...
-
Customer Service Liaison Specialist
2 weeks ago
Lipa City, Calabarzon, Philippines ANTARA CORPORATION Full timeAt ANTARA CORPORATION, we are seeking a highly skilled and experienced Front Desk Officer to join our team.About the RoleThe ideal candidate will possess excellent communication skills, both written and verbal, as well as strong organizational abilities. They should be able to effectively manage their time and prioritize tasks in a fast-paced environment.In...
-
Customs Clearance Specialist
4 weeks ago
Lipa City, Calabarzon, Philippines ICareerup,Inc. Full timeJob DescriptionWe are seeking a highly skilled Customs Clearance Specialist to join our team at ICareerup, Inc.Responsibilities:Process Import/Export and PEZA documents efficiently and accurately.Analyze complex data and ensure attention to detail in all tasks.Requirements:Bachelor's degree in Business Administration or a related field.Excellent analytical...
-
Technical Solutions Specialist
2 weeks ago
Paranaque City, Calabarzon, Philippines RecruiterPH Full timeAbout the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at RecruiterPH.Job DescriptionThis position will involve working closely with customers to understand their technical requirements and needs, as well as collaborating with sales teams to provide sales support.You will be responsible for generating high-quality sales...
-
Technical Product Specialist
4 weeks ago
Paranaque City, Calabarzon, Philippines RecruiterPH Full timeAbout the RoleWe are seeking a highly skilled Technical Product Specialist to join our team at RecruiterPH. This role will involve working closely with sales teams to understand customer requirements and provide sales support.Key Responsibilities:Preparation and delivery of technical presentations to customers.Discussion of equipment needs and system...