Retail Operations Leader

4 days ago

Makati City, National Capital Region, Philippines beBeeleadership Full time ₱800,000 - ₱1,200,000
Store Leadership Role

The ideal candidate will serve as a pivotal figure in our retail operation, ensuring that all team members are aligned with their responsibilities, and brand directives are implemented seamlessly.

The Store Manager plays a key role in maintaining a high level of customer satisfaction by fostering a positive environment, and executing strategies to drive business growth. This includes integrating various departments such as marketing, merchandising, operations, and visual merchandising to achieve organizational objectives.

Key Responsibilities:
  • Sales and Business Objectives:
  • Focus on achieving store sales targets and driving business expansion.
  • Develop and set sales targets for each floor and brand, cascading numbers to store supervisors.
  • Cultivate partnerships within the organization.
  • Analyze inventory against sales targets and request merchandise as needed.
  • Report sales performance and analyze factors affecting sales periods.
  • Integrate marketing, merchandising, operations, and visual merchandising strategies into a cohesive effort.
  • Establish timelines and milestones for timely execution of deliverables.
  • Operational Efficiency:
  • Implement expense control measures and develop utility schedules.
  • Provide optimum manpower schedules to minimize overtime.
  • Prioritize essential repairs and maintenance.
  • Review and approve manpower plotting and scheduling.
  • Coordinate with SBU ops and VM for store-specific visual merchandising directions.
  • Policy Implementation and Compliance:
  • Implement all brand policies, procedures, guidelines, and promotions.
  • Monitor quality of implementation and document progress.
  • Ensure staff compliance and alignment with brand standards.
  • Inventory Management:
  • Monitor store inventory levels to maintain healthy stock levels.
  • Ensure physical and virtual inventory tally at all times.
  • Execute policies on inventory variances and losses, ensuring follow-through actions.
  • Performance Monitoring:
  • Monitor daily reports for sales performance and inventory levels.
  • Conduct and discuss store checklists with staff for consistent understanding and implementation.
  • Customer Service:
  • Address customer needs and ensure a high level of customer satisfaction at all times.
  • Leadership and Support:
  • Oversee and guide all departments and personnel in operational and sales activities.
  • Ensure that staff are fully supported with training, information, and performance understanding.
Requirements:
  • Bachelor's Degree or equivalent qualification.
  • Proven experience in retail management, preferably in a supervisory or managerial role.
  • Strong understanding of sales performance metrics and inventory management.
  • Excellent leadership, organizational, and communication skills.
  • Strong problem-solving skills and the ability to handle customer service issues effectively.
  • Ability to work in a fast-paced environment and manage multiple priorities.
Why This Role Matters:

This role is critical in driving business success through effective leadership, strategic planning, and exceptional customer service.

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