Cluster Manager

6 days ago


Manila, National Capital Region, Philippines Telan Solutions Telan Hipe Flores Telan & Associates Full time

Telan Solutions seeks an experienced Operations Manager to oversee the performance of their cluster. The ideal candidate will have a bachelor's degree and at least 5 years of experience in local collections.

About the Role
  • Supervise teams of collection agents, ensuring compliance with organizational policies and legal requirements.
  • Coach direct reports on their performance, focusing on achieving key performance indicators.
  • Develop and implement corrective action plans to address performance gaps.
  • Deliver exceptional customer service and meet client expectations.
  • Collaborate with support groups to improve agent profiling and performance.

What We Offer

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

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