Leadership Position

1 week ago

Biñan, Calabarzon, Philippines beBeeLeadership Full time ₱4,500,000 - ₱5,500,000
Job Title: Leadership Role

About the Job:

Peak Support is looking for an experienced leader to manage a team of professionals. As a Team Leader, you will be responsible for providing exceptional service to clients and maintaining a positive work environment.

You will act as the main point of contact for team members regarding process or product questions, work closely with Training associates to get new hires up to speed, review calls and tickets to ensure Service Level Agreements are met, send nightly updates or end-of-day reports, handle calls and tickets as needed, monitor calls and assist with Quality Assurance audits, and periodically or daily, monitor the team's attendance.

  • Strong verbal and written English skills.
  • A strong background in performance management concepts.
  • Openness to shifting schedules, flexibility regarding work hours, and availability to work on holidays.
  • Excellent coaching knowledge and skills.
  • Ability to work under pressure.
  • Above-average English written and verbal communication skills.
  • Demonstrated track record in achieving targets and improving agent performance.
  • Service and customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Strong decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.

What We Offer:

We offer a fully remote work environment with the benefits of working for an established organization. Our team is dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We're proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

We have built a culture and a set of processes that support the success of our remote team members. You'll be part of a dynamic team that values performance-driven culture, positive attitude, and teamwork. If you're looking for a challenging role with opportunities for growth and development, we encourage you to apply for this leadership position.

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