Intake Specialist Position Open

2 weeks ago

Imus, Calabarzon, Philippines beBeeRepresentative Full time ₱720,000 - ₱840,000
Customer Service Representative

Are you a highly motivated and hard-working individual looking for a new challenge? We are seeking a talented Customer Service Representative to join our team.

This is an excellent opportunity for enthusiastic candidates who share our vision, passion, and dedication to serving our customers. We offer a great work environment and team approach with opportunities for professional and financial growth.

Job Responsibilities:

  • Answer incoming calls to gather and input relevant information regarding the client's potential claim.
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads.
  • Assign all leads created to the Account Executives.
  • Provide the best caller experience to clients.
  • Perform other duties as assigned by Management.

Requirements:

  • A minimum of 3 years experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment.
  • Strong computer skills including Excel, Word, and PowerPoint.
  • Excellent internet skills.
  • Willingness to work on shifting schedules.
  • Keen attention to detail.
  • Meet the typing requirement of 40 WPM.
  • Strong time management and adaptability skills.
  • Exceptional customer service and verbal communication skills.
  • Ability to prioritize workload and multitask in a fast-paced environment.

Home Office Requirements:

  • A stable internet connection with at least 50 Mbps postpaid speed.
  • A computer with at least 16GB RAM and Intel i5 core processor equivalent.
  • A noise-cancelling headset.
  • A backup internet connection and power outage backup.
  • A dual monitor.

Benefits:

  • Monthly company bonus program.
  • Paid vacation leave.
  • Holiday bonus.

Required Documents:

  • Screenshot of your present ISP speed results via speedtest.net.
  • Screenshot of your computer/laptop specs.

Our ideal candidate will be a proactive and solutions-focused individual with excellent communication and interpersonal skills. If you are a self-motivated and goal-oriented professional looking for a new challenge, we encourage you to apply.

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