Operational Leader for Global Client Delivery and Team Management

Operational Leader for Client Delivery and Team Management

We are seeking a seasoned operational expert to serve as the client delivery and team management leader. In this role, you will be responsible for ensuring seamless client delivery and exceptional service standards.

This is a high-visibility role that combines strategic leadership with hands-on execution, requiring you to optimize systems, drive performance, and scale operations effectively.

You will report directly to the CEO and shape operational strategy, establish processes that enable growth, and lead the team to consistently exceed expectations.

• Oversight of the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.

• Monitoring Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.

• Gathering and analyzing client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.

• Serving as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.

• Leadership, mentoring, and inspiring a remote team of Executive Partners, driving both performance and engagement.

• Designing and executing comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.

• Shadowing and auditing EP workflows, providing actionable coaching, performance feedback, and accountability to raise the bar across the team.

• Managing conflict decisively and maintaining a culture of high performance and continuous learning.

• Building, refining, and managing internal SOPs, playbooks, and workflows that scale operations efficiently.

• Partnership with cross-functional teams to streamline processes and strengthen operational alignment.

• Maintaining dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.

• Identifying operational bottlenecks and implementing solutions to increase speed, quality, and client satisfaction.

• A minimum of 4 years of experience in EA, Operations Manager, or Chief of Staff-type roles.

• Proven stakeholder or client-facing communication experience.

• Tech fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.

• High autonomy, self-managed, and outcome-driven work style.

• Ability to align with MENA hours and flexibility for urgent needs.

• Fluent written and spoken English communication skills.

• Experience in async, remote team environments.

• Thrives in change, chaos, and shifting priorities, showcasing operational agility.

• Day-to-day oversight, tracking EP tasks, providing nudges when needed, and ensuring delivery.

• Actionable coaching, performance feedback, and accountability to raise the bar across the team.

• Assertive across stakeholders, prioritizing an async-first approach to communication.

• Understands executive expectations and high standards, demonstrating client maturity.

• Builds systems rather than just putting out fires, indicating strategic operations thinking.

• Proficient with tools like Notion, Slack, Trello, and Google Workspace.

• Cross-timezone fluency and a strong documentation culture, essential for remote teaming.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created jobs that empower global start-ups to focus on growth.

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates.

This is a high-visibility role with a clear path to Head of Operations, ideal for a results-driven operator ready to influence the company's next stage of growth.