Mandarin Technology Operations Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeAnalytical Full time ₱600,000 - ₱1,000,000
Job Opportunity

Mandarin Technology Support specialists are part of a global team providing 24/7 technical support for transaction initiation and reporting.

Key Responsibilities:
  • Manage and resolve inquiries via phone, email, and internal case transfer.
  • Advocate for clients, troubleshoot connectivity issues, ensure client satisfaction and confidence in our products and services.
  • Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
Requirements:
  • Business-level proficiency in Mandarin and fluent English.
  • Minimum 5 years of Customer Service experience and 2 years of Technical Support experience.
  • Strong analytical approach and complex problem-solving skills.

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