Client Operations Director

5 days ago


Manila, National Capital Region, Philippines AP Cargo Full time
Job Description

The Key Accounts Business Operations Manager is a critical role within AP Cargo, responsible for managing the day-to-day activities of assigned key accounts. This individual will work closely with customers to understand their needs and preferences, and develop strategies to meet and exceed their expectations.

Key Responsibilities:
  1. Manage and coordinate all aspects of key account operations, including transportation, logistics, and customer service.
  2. Develop and maintain strong relationships with key customers, understanding their business objectives and developing strategies to support their goals.
  3. Work closely with internal teams to resolve customer issues and improve overall satisfaction.
  4. Analyze data and metrics to identify trends and areas for improvement, and develop recommendations to enhance operations.

Skills and Qualifications:
  • Proven experience in a similar role, with a strong understanding of logistics and transportation operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive insights.

Benefits:
We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
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