Lead a High-Performing Team

2 days ago


San Juan, National Capital Region, Philippines beBeeLeadership Full time $45,000 - $54,000

Lead a Team with Excellence

A leading organization seeks a seasoned Team Leader to spearhead a high-performing team. This is an exciting opportunity for a skilled professional to utilize their expertise in performance management, coaching, and leadership to drive success.

About the Role

This role involves acting as the primary point of contact for team members regarding process-related queries and working closely with training associates to ensure seamless onboarding. You will also be responsible for reviewing calls and tickets to guarantee that service level agreements (SLAs) are met, sending daily updates, and handling calls and tickets as needed.

  • Monitor Calls and Assist with Quality Assurance Audits
  • Maintain Accurate Attendance Records
  • Keep Leadership Informed of Account Updates

The ideal candidate should possess strong verbal and written communication skills, a solid background in performance management concepts, flexibility, excellent coaching knowledge, and the ability to work under pressure.

Requirements

We are looking for a highly skilled Team Leader with:

  • Outstanding Coaching and Performance Management Skills
  • Strong Analytical and Problem-Solving Abilities
  • Exceptional Communication and Interpersonal Skills
  • Able to Work Under Pressure and Meet Deadlines
  • Demonstrated Track Record of Achieving Targets and Improving Agent Performance

What We Offer

This role offers a unique opportunity to lead a high-performing team, develop your leadership skills, and contribute to the organization's growth and success.



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