Client Center Account Relationship Manager
17 hours ago
As a Client Services Manager, you will serve as the primary liaison between clients and contact centers. Your role will involve managing client expectations, ensuring service delivery aligns with client goals and key performance indicators.
Key responsibilities include:
- Managing assigned client accounts to ensure service delivery meets client expectations, service level agreements, and key performance indicators.
- Conducting regular business reviews and performance presentations with clients.
- Collaborating with operations, quality assurance, and training teams to resolve issues and implement improvements.
- Identifying opportunities for account growth and upselling additional services.
- Managing client onboarding, transitions, and change requests.
- Monitoring client satisfaction and proactively addressing concerns.
- Bachelor's degree in Business or a related field.
- At least 3 years of experience in client services or account management in a contact center.
- Strong relationship management and communication skills.
- Ability to analyze data and present insights to clients.
- Experience managing multiple client accounts simultaneously.
- Familiarity with CRM tools and reporting platforms.
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