Contact Center Client Services Manager

3 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time
Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions. We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth.

Full-Time

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Serve as the main point of contact for assigned client accounts.
  • Ensure service delivery aligns with client expectations, SLAs, and KPIs.
  • Conduct regular business reviews and performance presentations with clients.
  • Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
  • Identify opportunities for account growth and upselling additional services.
  • Manage client onboarding, transitions, and change requests.
  • Monitor client satisfaction and proactively address concerns.
Qualifications
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • 3+ years of experience in client services or account management in a BPO or contact center.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multiple client accounts simultaneously.
  • Familiarity with CRM tools and reporting platforms.
Location & Compliance
  • All MCI Locations
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: a range of benefits that go beyond a paycheck, including HMO coverage, dental coverage, in-house dental assistance, meal during training, career growth, allowances, bonuses, and more. Specific benefits may vary by geography.

Note: This job operates in a professional office environment and may require long periods of sitting and computer use. Reasonable accommodations are available as required by law.

About MCI

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions across BPO, staff augmentation, contact center services, IT services, and more. The company has a history of growth and operates multiple facilities internationally.

The above description is a general overview and not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the job description at any time. This description is not a contract of employment and may be terminated at any time for any reason.


#J-18808-Ljbffr

  • Contact Center Client Services Manager

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a client-focused and relationship-driven...

  • Contact Center Manager

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center...

  • Contact Center Manager

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a strategic and results-oriented Contact Center...

  • Contact Center Manager

    4 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a strategic and results-oriented Contact Center...

  • Contact Center Quality Assurance Manager

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and...

  • Contact Center Operations Supervisor

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    Overview3 months ago Be among the first 25 applicantsFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a...

  • Contact Center Recruiter

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewJoin to apply for the Contact Center Recruiter role at MCI.Job type: Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

  • Contact Center Recruiter

    4 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring a proactive and people-oriented Contact Center...

  • Blended Contact Center Agent

    1 week ago

    San Fernando, Central Luzon, Philippines MCI Careers Full time ₱240,000 - ₱480,000 per year

    POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

  • Blended Contact Center Agent

    7 days ago

    San Fernando, Central Luzon, Philippines MCI Careers Full time ₱100,000 - ₱120,000 per year

    POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for contact center agents to support inbound and...