Contact Center Client Services Manager

23 hours ago

San Fernando, Central Luzon, Philippines MCI Full time
Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions. We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth.

Full-Time

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Serve as the main point of contact for assigned client accounts.
  • Ensure service delivery aligns with client expectations, SLAs, and KPIs.
  • Conduct regular business reviews and performance presentations with clients.
  • Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
  • Identify opportunities for account growth and upselling additional services.
  • Manage client onboarding, transitions, and change requests.
  • Monitor client satisfaction and proactively address concerns.
Qualifications
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • 3+ years of experience in client services or account management in a BPO or contact center.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multiple client accounts simultaneously.
  • Familiarity with CRM tools and reporting platforms.
Location & Compliance
  • All MCI Locations
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: a range of benefits that go beyond a paycheck, including HMO coverage, dental coverage, in-house dental assistance, meal during training, career growth, allowances, bonuses, and more. Specific benefits may vary by geography.

Note: This job operates in a professional office environment and may require long periods of sitting and computer use. Reasonable accommodations are available as required by law.

About MCI

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions across BPO, staff augmentation, contact center services, IT services, and more. The company has a history of growth and operates multiple facilities internationally.

The above description is a general overview and not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the job description at any time. This description is not a contract of employment and may be terminated at any time for any reason.


#J-18808-Ljbffr

  • Contact Center Manager

    23 hours ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a strategic and results-oriented Contact Center...

  • Contact Center Manager

    5 days ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a strategic and results-oriented Contact Center...

  • Contact Center Operations Leader

    22 hours ago

    San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱800,000 - ₱1,500,000

    Job OpportunityWe are seeking an experienced operations leader to oversee the daily activities of a high-volume contact center. The successful candidate will drive performance, ensure client satisfaction, and lead a team of supervisors, team leads, and support staff.The ideal candidate will have a strong background in business operations, leadership, and...

  • Lead Contact Center Manager

    6 days ago

    San Fernando, Central Luzon, Philippines beBeeContactCenterManager Full time $60,000 - $90,000

    As a seasoned Contact Center Manager, you will lead and mentor teams to achieve exceptional results in a high-volume environment. Key responsibilities include overseeing daily operations, driving performance, and ensuring client satisfaction.About the RoleThis is a challenging opportunity for an experienced leader who can drive business growth, improve...

  • Business Contact Center Operations Manager

    5 days ago

    San Fernando, Central Luzon, Philippines beBeeContactCenterManager Full time ₱900,000 - ₱1,200,000

    Job OverviewThe Contact Center Manager position is a strategic leadership role that involves overseeing the daily operations of a BPO contact center. As a results-driven leader, you will be responsible for managing overall contact center operations, including staffing, performance, and service delivery.

  • Contact Center Leadership Role

    7 days ago

    San Fernando, Central Luzon, Philippines beBeeLeader Full time ₱1,000,000 - ₱1,200,000

    Job TitleA leader is sought to manage a team of contact center agents, driving performance and ensuring service excellence across client campaigns.The ideal candidate will have a proven track record in supervising and supporting teams to meet performance targets and client SLAs. Key responsibilities include monitoring real-time operations, managing...

  • Contact Center Quality Assurance Manager

    23 hours ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and...

  • Contact Center Operations Supervisor

    7 days ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a results-driven Contact Center Operations...

  • Contact Center Operations Supervisor

    23 hours ago

    San Fernando, Central Luzon, Philippines MCI Full time

    Overview3 months ago Be among the first 25 applicantsFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a...

  • Contact Center Recruiter

    23 hours ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewJoin to apply for the Contact Center Recruiter role at MCI.Job type: Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...