Experienced Client Relationship Professional

2 weeks ago

San Fernando, Central Luzon, Philippines beBeeProfessional Full time $60,000 - $75,000
Client Services Manager Job Overview

We are seeking an experienced professional to manage client relationships, ensure service delivery, and support account growth in our contact center. This role requires a strong relationship management and communication skills, as well as the ability to analyze data and present insights to clients.

The ideal candidate will have 3+ years of experience in client services or account management in a BPO environment, with a strong track record of managing multiple client accounts. A bachelor's degree in business, communications, or a related field is required.

Job Responsibilities:
  • Client Management: Serve as the primary point of contact for assigned client accounts, conduct regular business reviews and performance presentations, and monitor service delivery to ensure adherence to SLAs and KPIs.
  • Collaboration: Work closely with operations, QA, and training teams to resolve issues and identify opportunities for account growth and service improvement.
  • Communication: Develop and maintain effective communication channels with clients, internal stakeholders, and team members to ensure seamless collaboration and issue resolution.
Required Skills and Qualifications:
  • 3+ years of experience in client services or account management in a BPO environment
  • Strong relationship management and communication skills
  • Ability to analyze data and present insights to clients
  • Experience managing multiple client accounts
  • Bachelor's degree in business, communications, or a related field
Benefits:
  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • Recognition and rewards for outstanding performance
  • Access to cutting-edge technology and tools
  • Collaborative and dynamic work environment
What We Offer:

At our company, we value our employees' contributions and strive to provide a positive and supportive work environment. Our comprehensive benefits package includes:

  • Medical and dental coverage
  • Free meals during training
  • Career growth and learning opportunities

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