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Operations Manager Job Opening

1 week ago

Manila, National Capital Region, Philippines PartnerHero Full time
About the Job Description:

As a BPO Operations Team Lead at PartnerHero, you will be responsible for establishing processes and procedures with the growing business of the partner by developing an understanding of the process, business, and support interaction. This involves creating process suggestions leading to better business outcomes, providing constant valuable feedback for all stakeholders, and leading weekly team meetings or huddles. Additionally, you will conduct regular 1:1s with each of your direct reports, provide quality feedback to foster improvement, and document performance issues or opportunities for development as required.

The role requires strong communication and relationship-building skills, with the ability to collaborate across all organizational levels. You must be flexible amid an ever-changing and growing environment and have a continuous improvement attitude, suggesting and implementing best practices or process enhancements that support the team in achieving business objectives.

This position offers a hybrid workplace, attractive benefits package, access to free posture-based fitness workouts from home, paid Sabbatical Leave, training opportunities provided by PartnerHero and outside entities, and 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.