Operational Excellence Manager

7 days ago


Manila, National Capital Region, Philippines OSM SHIP MANAGEMENT PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Business Process Manager to join our team at OSM SHIP MANAGEMENT PTE. LTD.

Key Responsibilities
  • Operational Excellence: Develop and implement new processes and procedures to enhance operational efficiency and customer service.
  • Analyze data to identify operational trends and opportunities for improvement.
  • Coordinate with other departments within the organization to ensure successful implementation of initiatives.
  • Lead projects aimed at improving operational efficiency.
Quality Management
  • Implement quality assurance policies and procedures.
  • Create documentation of procedures and policies and make necessary updates as needed.
  • Train employees and ensure compliance with established health, safety, environment, and quality standards and processes.
Project Management
  • Act as the lead and main point of contact for approved projects and initiatives.
  • Monitor, track, and report on project deliverables to ensure time, cost, and quality metrics align with approved project plans.
  • Manage and facilitate flow of essential information among project team members and the rest of the organization.
Management Support
  • Deliver management presentations and communication materials for internal and external use.
  • Work closely with the Management Team and Group Business Development Team to deliver marketing materials.
  • Provide key performance results reports based on established goals and objectives.
Qualifications and Competencies
  • Bachelor's degree in business management or a related field.
  • Excellent knowledge of MS Office and office management software.
  • Professional certification, such as Project Management, Six Sigma, or ISO9001:2015 Lead Auditor/Internal Auditor, is an advantage.
  • Demonstrable expertise, knowledge, and application of driving sustainable change.
  • Exceptional collaboration, critical thinking, and communication skills.
  • Able to work with, challenge, and support all levels in the organization.
  • A high level of responsibility and initiative.


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